A virtual business phone service can help you manage calls more efficiently. The best options offer user-friendly caller menus, voicemail to text, branded greetings and other tools to enhance your business communications.
Whether you work from home or your office, you need an easy and affordable way to handle business calls. A virtual business phone service can help you achieve this without costly equipment or complicated setups.
Cost
Whether you’re a solopreneur or have an office full of employees, a virtual business phone system will allow your team to answer calls wherever they are, on any device. These cloud-based service providers connect your main business number to your employee’s devices and then route them through the internet. This makes them an ideal solution for very small businesses that can get by with remote workers.
Most of these services charge a monthly fee per user and may include features like visual voicemail, conferencing, team messaging and SMS faxing. Some may even offer customer support. The cost of a virtual business phone system can be less than what it costs to maintain a traditional in-office landline or use a personal cell phone for business calls. This can save you time and money on telecommunications while providing your team with a professional, scalable system.
Features
When it comes to business calls, the way your team handles them makes a huge difference. Do you opt for a traditional landline that chains your employees to their desks or do you allow them to use their personal cell phones, which can lead to conflicting work-life balance?
A virtual phone service can offer a number of features that make it easier for your employees to manage calls. For example, some providers offer voicemail-to-email functionality, which automatically sends audio recordings or transcripts of voicemails to an employee’s email inbox.
The best virtual business phone systems also have a call planner feature that lets managers schedule important calls for a specific time. This helps avoid missed calls and lost opportunities. The system should also be highly secure as it may handle sensitive information and payments. Check whether the provider offers security certifications like SOC 2 Type II, GDPR, and PCI. If not, look for another option.
Convenience
Virtual business phone systems offer convenience for businesses with a remote workforce. They can be managed directly from a portal and require no cables to run or hardware to install. However, it’s important to ensure your team has the technical knowledge required for using this system. Otherwise, you’ll waste money on a low-grade virtual business call system that doesn’t meet your needs.
Some of the top virtual business phone service providers include Grasshopper, Nextiva, Jive, and CallHippo. These services feature a wide range of advanced features to help your team communicate effectively and efficiently. Some of these features include video conferencing, call recording, and a virtual receptionist that reroutes calls to the right people.
Other features include unlimited extensions, voicemail-to-text, branded greetings, and user-friendly caller menus. A virtual business phone system also saves your business money on international and local calls. These benefits make it a smart choice for your small business. It will keep your company’s phone costs in check and allow you to focus on delivering the best customer experience.
Security
Virtual business phone systems are a great solution for small businesses as they can work on any device such as laptops, mobile phones and conferencing systems. They also offer excellent privacy, cost efficiency and scalability.
Unlike traditional phone systems that require wires, hardware and desk phones, virtual phone systems use Voice over Internet Protocol (VoIP) technology. VoIP converts analog voice calls into digital data packets, which travel over the Internet the same way that email and other data travel. This means that virtual phone systems are more secure than traditional phone systems and less prone to outages.
There are many different VoIP providers that offer virtual phone services. It is important to conduct a thorough assessment of each of them to determine which one will provide the most value for your business. Ensure that the service you choose offers add-ons and perks that are most relevant to your specific needs and budget. The best virtual business phone system will help you connect with customers and partners across the globe, streamline team communication and collaboration, and improve your productivity.
